At Tide Back Restaurant LLC, we are committed to delivering your order quickly and safely. Please review our shipping policy to understand how we process and deliver orders made through TIDEBACKRESTAURANT.COM.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days, excluding weekends and holidays.

  • You will receive a confirmation email once your order is placed, and a separate notification when your order ships.

2. Shipping Methods & Delivery

  • We partner with trusted carriers such as USPS, UPS, and FedEx to deliver your products.

  • Estimated Delivery Time:

    • Standard Shipping (Domestic): 3–7 business days

    • Expedited Shipping (Domestic): 1–3 business days

    • International Shipping: Currently not supported unless otherwise stated.

Delivery times are estimates only and may vary based on location, weather, or carrier delays.

3. Shipping Fees

  • Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

  • Free Shipping may be available on qualifying orders and will be automatically applied if eligible.

4. Tracking Your Order

  • Once your order has shipped, we will email you a tracking number and link to monitor your delivery in real-time.

  • Please allow up to 24 hours for tracking information to update after receiving your shipment confirmation.

5. Shipping Address Accuracy

  • Please ensure your shipping address is correct before completing your purchase.

  • We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided at checkout.

6. Risk of Loss

All items purchased from TIDEBACKRESTAURANT.COM are made pursuant to a shipment contract.
This means that the risk of loss and title for such items passes to you once we deliver the package to the shipping carrier.
If a package is marked as delivered but you did not receive it, please contact the carrier directly.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 5 business days of delivery:

📧 binh@tidebackrestaurant.com
📞 (209) 330-8769

Please include:

  • Order number

  • Description of the issue

  • Clear photos of packaging/product if damaged

We will work with you to resolve the issue promptly.

8. Delivery Restrictions

  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international addresses unless otherwise stated.

  • Large or bulky items may require additional handling time or delivery arrangements.

9. Changes & Cancellations

Orders cannot be modified or canceled once they have entered the shipping process.
Please double-check your details before placing an order.

10. Questions?

If you have any questions about our shipping practices, feel free to reach out to our team:

📧 binh@tidebackrestaurant.com